Shop Terms and Conditions
ShopShop Terms and Conditions

All EWB Shop items are ordered, decorated, managed and dispatched by New Leaf Corporate (supplier). 

Goods are : 100% Organic Cotton T/shirts, 100 % Organic Cotton Hoodies ,  Bio Weave Business Shirts, Keep Cups and stickers.

Delivery of Goods

New Leaf Corporate will use regular Australia Post slow mail (not couriers), and always the cheapest post for all deliveries of the goods. For example, express post will not be used.

The dispatch of the goods must be within 24 hours if placed during Mon-Fri 9am-5pm and 72 hours if orders are placed over the weekend. Goods will take between 2-3 working days to arrive.

New Leaf is liable for any damaged, delayed or lost parcels caused by Australia Post.

New Leaf can send orders to overseas addresses. However, if there is an overseas address then New leaf will check with EWB first to make sure it is okay to send. New Leaf will still use Australia post regular mail for overseas orders after approval from EWB. Customer will need to pay additional postage costs. 

Once the goods are dispatched, the address cannot be changed.

Dispatches each day will occur by 3pm (AEST) – all orders or changes must be submitted by email to New Leaf (Anu) by 1pm to make that days dispatch.

If there is a problem with the order, EWB will provide New Leaf’s details so that the customer can phone New Leaf direct to sort out the issue. These issues may include: wrong size, incorrect personal details, shipping, payment or damaged goods etc.

Exchanges and Refunds

Goods should be returned for exchange within 7 days of dispatch.

To do this, customers must first email New Leaf Corporate to notify of a request for exchange noting the reason for exchange. A reason must be provided. Typical reasons and options include:

·         Faulty goods - Return goods within 7 days for inspection, exchange dispatched 24 hours after inspection OR refund within 14 days. If this is the case, Shipping costs are covered by New Leaf Corporate.

·         No exchanges on wrong sizes.