Complaints & WhistleblowingEWB is committed to providing a safe and supportive environment for the people we work with and the communities we work for.
What constitutes a complaint?
A complaint is an “expression of dissatisfaction made to or about an organisation, related to its products, services, staff or the handling of a complaint, where a response or resolution is explicitly or implicitly expected or legally required.” (as defined by the Australian/New Zealand Standard AS/NZS 10002:2014, Guidelines for complaint management in organisations).
What constitutes whistleblowing?
Whistle-blowing is the disclosure by or for a witness, of actual or suspected activities or behaviours in an organisation which reveals a serious breach of conduct as per the Engineers Without Borders Australia Whistle-Blower Policy.
If you are uncertain as to the nature of your matter, please contact our CEO, Eleanor Loudon, for a confidential discussion