Complaints
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The complaints handling process aims to acknowledge the experience of the complainant, providing a confidential, safe and inclusive environment through which to raise and resolve the matter. The process should allow for equitable outcomes to be reached for all parties involved through open dialogue (as appropriate) and opportunities to engage external parties as required.

Make a complaint

 

What constitutes a complaint?

A complaint is an “expression of dissatisfaction made to or about an organisation, related to its products, services, staff or the handling of a complaint, where a response or resolution is explicitly or implicitly expected or legally required” (as defined by the Australian/New Zealand Standard AS/NZS 10002:2014, Guidelines for complaint management in organisations)

Complaints and Dispute Resolution Policy

Making a complaint

EWB agrees to be bound by the independent, accessible, fair and confidential ACFID Code complaints handling process. If you are concerned that EWB has breached the ACFID Code of Conduct, complaints may be made directly to the ACFID Code of Conduct Committee.

EWB aligns with the principles of the Privacy Act 1988, and as such, all complaints will be handled confidentially. Information will be securely stored and destroyed after 7 years. Please review our Privacy Policy for more information.

Your matter will be responded to within 10 business days, and you can expect to be kept up to date on the progress of your complaint.

What constitutes whistle-blowing?

Whistle-blowing is the disclosure by or for a witness, of actual or suspected activities or behaviours in an organisation which reveals a serious breach of conduct as per the EWB Whistle-Blower Policy.

If you wish to make a report in relation to a serious breach of conduct, please follow this link