1. YOUR PERSONAL INFORMATION
EWB recognises that your privacy is extremely important to you and that it is your right to control and keep your personal information private. EWB understands that you provide your personal information in confidence and it takes this very seriously. EWB is committed to protecting your personal information.2. COOKIES
A Cookie is a collection of information usually including a username and perhaps the current date and time. Cookies are stored on your computer's hard disk by websites to record that you had previously registered or visited the site. Most Web browsers are set to accept cookies. However, you may instruct your browser to refuse cookies. EWB may utilise cookies to provide you with a better user experience. Refusing cookies may prevent access to some areas of the website and limit your use of some of the EWB services.3. COLLECTING INFORMATION ON EWB VISITORS
Whenever you visit EWB, our servers automatically record general information about your usage of the service including which pages you visit, when you visit, how often and for how long. This data is always used as aggregated, non-personal information and is intended solely to help EWB improve and enhance its services to you. This general information collecting is done for the purpose of providing the best online service possible.4. COLLECTING INFORMATION ON EWB MEMBERS
EWB will not use or disclose any information about you without your consent, or access your communications on our websites, unless:- Required by law.
- We believe it necessary to provide you with a service which you have requested.
- To implement our terms of use.
- To protect the rights or property of EWB, any EWB user, or any member of the public.
- To lessen a serious threat to a person's health or safety.
EWB recognise the trust you place in us when you give us personal information. We will not give any of your personal information to advertisers or any other organisation without your express consent.
5. EMAIL COMMUNICATIONS FROM EWB
EWB can also provide you with information on our activity by email or through its electronic newsletters. This service is only for registered users who opt-into such services. Registered users can un-register from this service at any time.6. STORAGE & SECURITY OF PERSONAL INFORMATION
Every effort is made to ensure the security of the EWB system. Any information which EWB holds for you is stored on secure servers that are protected in controlled facilities.In addition, EWB employees and the contractors who provide services related to EWB's information systems are obliged to respect the confidentiality of any personal information held by EWB. However, EWB will not be held responsible for events arising from unauthorised access of your personal information.
You can also play an important role in keeping your personal information secure, by maintaining the confidentiality of any access code, password and account used on the EWB website. If there is any unauthorised use of your account by any other Internet user or any other breach of security then please use the contact us form to notify us immediately.
7. BUYING ONLINE - MERCHANT FACITLITIES
If you purchase a product or service from us, we may request certain personally identifiable information from you. You will be required to provide contact information and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Engineers Without Borders Australia uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by Engineers Without Borders Australia or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
- eWAY is an authorised third party processor for all the major Australian banks.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Engineers Without Borders Australia.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
8. DELIVERY POLICY
After ordering online, you will receive an email confirmation from EWB containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via within working days; however if goods are unavailable delivery will take a little longer.
If you wish to query a delivery please contact us at webmaster@ewb.org.au.
After ordering online, you will receive an email confirmation from EWB containing your order details. We will normally confirm receipt of your order within a few minutes of ordering.
If you wish to query a delivery please contact us at webmaster@ewb.org.au.
9. REFUND AND RETURNS POLICY
If for any reason you are not completely satisfied with your purchase we will give you a 30 day money-back guarantee from the time you receive the goods. Please email us at webmaster@ewb.org.au within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Engineers Without Borders Australia will not be responsible for parcels lost or damaged in transit if you choose not to insure.
If you have any enquiries regarding this document and the payment services offered by eWAY please visit our website at www.eway.com.au
10. LINKS TO OTHER SITES
Our policy discloses the privacy practices for the EWB web site, but EWB provides links to other web sites. When you leave an EWB Web site, you will be going to sites that are beyond our control. We try to ensure that links that leave our site are clearly labeled. These other sites may send their own cookies to users, collect data, or solicit personal information. The privacy policies and procedures described here for EWB do not apply to any external links. We encourage you to read the privacy policies of any site you link to from ours, especially if you share any personal information. Be informed. You are the person best qualified to protect your own privacy.11. FEEDBACK
EWB welcomes ideas and feedback about all aspects relating to the service. EWB stores feedback that users send to it and will use this to administer and refine the service.12. PRIVACY & WEBSITE CHANGES
From time to time, EWB policies will be reviewed and may be revised. EWB reserves the right to change its privacy statement at any time and notify you by posting a revised version on the website.13. CONTACT US
If you have any questions about this privacy statement, the practices of this website, or your dealings with EWB, you can contact us in the following ways:Online:
webmaster@ewb.org.au
Telephone:
+61 03 9696 9040
Post:
PO BOX 79
Elsternwick, VIC 3185